Privacy Policy
This privacy policy explains how Crust & Ember Pizzeria (we, us, or our) collects, uses, and protects your information when you visit our website at meadowridgecommons.sbs (the “Site”) and interact with our services, especially if you order from our Pizzeria. We are committed to handling your personal data responsibly and in accordance with applicable laws. Last updated: October 6, 2025.
What information we collect
To provide you with a smooth ordering experience and to improve our services, we may collect and process the following categories of information:
- Contact details: name, address, phone number, and delivery address when you place an order or contact us.
- Account data: username, password, and any preferences you set for orders or delivery.
- Order information: items ordered, quantities, prices, delivery instructions, and payment method (the latter is processed via our secure payment provider and is not stored by us in raw form).
- Technical data: device information, browser type, IP address, language preferences, and pages visited on the Site.
- Communication data: messages you send to us via contact forms, email, or social media related to orders or feedback.
We collect information only to the extent necessary to provide our services and operate the Site effectively.
How we use your information
We use your information to:
- Process and deliver orders, handle payments, and manage your account.
- Communicate about orders, promotions, and updates related to our services.
- Improve our menu, website usability, and customer support.
- Protect the safety and security of our customers and our business, including preventing fraud and misuse.
- Analyze trends and usage patterns for internal reporting and decision making.
Legal bases for processing
We rely on legitimate interests to operate and improve our services, contractual necessity to fulfill orders, and your consent where required by law. If you disagree with our processing on any basis, you may contact us at the address below to discuss your rights.
Sharing your information
We may share your information with:
- Delivery partners and payment processors to fulfill orders and process payments.
- Service providers who assist with website maintenance, analytics, and customer support.
- Law enforcement or regulatory authorities when required by law or to protect our rights and safety.
We require all third parties to protect your information and use it only for the purposes we specify.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, analyze how our Site is used, and tailor content. You can disable cookies in your browser, but some features of the Site may then be unavailable or function incorrectly.
Your rights and choices
You have the right to access, correct, delete, or restrict the processing of your personal data, request data portability, and object to processing in certain circumstances. To exercise these rights, please contact us at +44 20 7946 0958 or via the Site's contact form. If you are a resident of the region where applicable, you may also have rights to lodge a complaint with a supervisory authority.
Data retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize the data. Summary data used for analytics may be kept longer in aggregated form and will not identify you personally.
Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes secure data transfer protocols and restricted access to personal data by authorized personnel.
International transfers
Some of our service providers may be located outside your country. When transferring data to other jurisdictions, we take steps to ensure adequate protections and compliance with applicable laws.
Children's privacy
Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you are a guardian and believe your child has provided personal information to us, please contact us to discuss removal.
Updates to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on the Site and adjust the Last updated date. We encourage you to review this policy periodically.
Contact us
If you have questions or concerns about our privacy practices or would like to exercise your rights, please contact us at +44 20 7946 0958 or visit our site at meadowridgecommons.sbs to submit a request. Our registered address is 221B Baker Street, London, NW1 6XE, United Kingdom.
Data controller
The data controller responsible for your personal information is Crust & Ember Pizzeria at meadowridgecommons.sbs. You can reach us with any inquiries about privacy and data protection at the contact details provided above.